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Technical Qualifications

Summary of Technical Capabilities
 
- CompTIA A+ Certification (July. 2009)
- Experienced CAT5e & 6 Installer
- Past Breezecom/Alvarion Certified Systems Engineer
- Microsoft Office Excel & Word specialist
- Website Development Hobbyist (HTML, CMS - Joomla)
 

Financial Responsibility

Financial Skills & Experience
 
- Accounting Degree
- P&L Analysis & Improvement
- Quickbooks Expert
- Management by the Numbers
- Budget Forecasting & Control
 

Professional Experience

Moore Public Schools, Moore, OK
Computer/Network Technician - Tech I, 2008 - Present
Under supervision of a Division Manager, install, maintain, troubleshoot and upgrade computer hardware, software, personal computer networks, and peripheral equipment for school district. Prepare documentation and provide user assistance to district staff. Appointed lead technician for new/move network cable installations and troubleshooting during 3rd month of employment. Plan and direct work, interface with school personnel to complete work order tickets in a timely fashion. Purchase and organize inventory of supplies to improve efficiency.

MobileTechUSA, Oklahoma City, OK

General Manager, 2003 - 2008

Held full P&L accountability for small service business. Set annual goals with sales and budget forecasts. Grew business from 3 employees and annual sales of $300k to 12 employees and annual sales of $1 Million in 3 years. Hired, trained and managed employees. Handled employee relations, dispute resolutions, customer service issues and other challenging problems. Praised for building trust with hard-to-please employees and customers.
  • Grew company from 3 employees and annual sales of $300k to 12 employees and annual sales of $1 Million in 3 years.
  • Full P&L responsibility, managed by the numbes, budgets, financial statement preparation, govt. reporting, etc.
  • Converted paper-based information system to database-driven computer software system, faciliting easy access to records to provide better customer service.
  • Developed human resource systems and procedures for hiring and training employees, created employee handbook.
  • Trained technicians to provide top-level customer service by creating sense of urgency to situations and finding creative win-win solutions which developed a loyal base of prominent customers.

Crest Foods Grocery Stores, Moore, OK

Front End Manager, 2002 – 2003

Hired, trained and supervised all check out employees and supervisors. Responsible for achieving department payroll goals as a percentage of daily sales. Consistently praised for leading employees that worked hard in all areas of operations to exceeded company and customer expectations at all times. Dual duties as Retail Scanning Coordinator. Oversee item pricing, and merchandise additions and deletions for retail operations. Ensure accuracy of pricing data in database and of automated pricing systems. Provide reports to management as needed.
  • Developed scheduling strategies and worked with supervisors to exceed established company goals for department payroll.
  • Communicated importance of providing full-service experience to each and every customer by smiling and greating the customer.
  • Ensured that customer experience included a clean and orderly store and associates dressed and acted professionally.
  • Worked with department managers to ensure accurate pricing and great store signage to entice customer purchases.
  • Consistently prepared associates to be promoted into other areas of store

Leading Edge Communications, LLC, Oklahoma City, OK

Co-Owner, 2000-2002
Created company to provide leading edge wireless broadband internet services to niche markets. Obtained vendor certifications to install, configure and troubleshoot technology. Negotiated partnerships with Electric Cooperatives, Grain Elevator owners and others. Sold and installed systems to businesses and consumers in Norman, Cordell and Fairview, Oklahoma. Negotiated sale of company.

TAASCForce, Tulsa, OK

A/R & Database Analyst, 1998 - 2000

Started as A/R clerk for accounting software company and promoted to database analyst within 6 months. Assist with analysis and design activities associated with the development and maintenance of the database. Develop query parameters for various reports. Compile reports of customer activity and business operations for use by management.